Shipping & Returns
Shipping Information:
We proudly ship Australia-wide via Australia Post. Whether you're in the bustling city or a cozy regional area, we're committed to bringing our products to every corner of the country. We do not ship outside of Australia.
Same State (Sydney): 2-5 business days.
Interstate: 3-7 business days.
Note: The mentioned delivery times are estimates and may be subject to unforeseen circumstances or delays beyond our control. We appreciate your understanding and patience.
Return Policy
Thank you for choosing Fur-ever Pawsome for your needs. We strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please email info@fureverpawsome and include your order number and a brief explanation of the reason for the return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@fureverpawsome with photos of the damaged or defective product, and we will provide further instructions on how to proceed.
Thank you for choosing Fur-ever Pawsome. We appreciate your business and are committed to ensuring your satisfaction with our products.